NeoKBase.com

1. Information We Collect

We collect information you provide directly to us:

Account Information: Email address, name, and password when you create an account
Content: Topics, questions, and responses you create within the Service
Payment Information: Processed securely by our payment provider, Paddle

We also automatically collect:

Usage Data: Pages visited, features used, and actions taken
Device Information: Browser type, IP address, and operating system
Log Data: Access times, error logs, and referring URLs

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve the Service
Process transactions and send related information
Send technical notices, updates, and support messages
Respond to your comments, questions, and requests
Monitor and analyze trends, usage, and activities
Detect, investigate, and prevent fraudulent transactions and abuse

3. Data Storage and Security

Your data is stored securely using industry-standard encryption. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your content and topics are stored in our database and are accessible only to you through your authenticated account.

4. Third-Party Services

We use the following third-party services:

Paddle: Payment processing and billing - Paddle Privacy Policy
OpenRouter: AI response generation - Your questions are sent to AI models to generate responses

We do not sell your personal information to third parties.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Service. If you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal purposes.

6. Your Rights

You have the right to:

Access: Request a copy of your personal data
Correction: Request that we correct inaccurate data
Deletion: Request that we delete your personal data
Export: Request your data in a portable format
Objection: Object to processing of your personal data

To exercise these rights, contact us at [email protected].

7. Cookies

We use essential cookies for authentication and session management. These cookies are necessary for the Service to function properly. We do not use third-party tracking cookies or advertising cookies.

8. Children's Privacy

NeoKBase is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

9. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected].